Frequently Asked Questions
Everything you need to know about your Pierced shopping experience.
What materials are used in your jewelry?
We prioritize skin safety and durability. Our collection features high-quality 14k gold, sterling silver, and surgical-grade titanium to ensure all pieces are hypoallergenic and tarnish-resistant.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Can I return earrings for hygiene reasons?
For health and safety reasons, we can only accept returns on earrings if the original hygiene seal is unbroken and the packaging is untampered. Other jewelry items can be returned within 30 days.
How do I care for my Pierced jewelry?
To maintain shine, avoid contact with perfumes, lotions, and chlorine. Gently wipe your pieces with a soft microfiber cloth after wear and store them in the provided pouch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.